Sales conditions for registration trips
for Din Busstur AS
Introduction:
Table of contents:
1] The agreement
2] The parties
3] Price
4] Conclusion of the agreement
5] Payment
6] Delivery
7] The risk for the trip
8] Right of withdrawal – Cancellation for registration trips
9] Defect in the item – the buyer’s rights and complaint deadline
10] The seller’s rights in case of the buyer’s default
11] The organizer’s right to cancel the trip
12] Personal information
13] Conflict resolution
1] The agreement
The agreement consists of these sales conditions, information given in the ordering solution and any specially agreed terms.
In the event of any conflict between the information, what has been specifically agreed between the parties shall take precedence, as long as it does not
contradict mandatory legislation. In addition, the agreement will be supplemented by relevant legal provisions that regulate the purchase of
goods between businesses and consumers.
2] The parties
The seller is Din Busstur AS, v/ Ole Morten Elgseter, post@dinbusstur.no, telephone: 91 11 89 80,
org nr.: 815 070 542, and is referred to in the following as seller/the seller. The buyer is the consumer who makes
the order, and is referred to in the following as buyer/the buyer.
3] Price
The stated price for the trip is the total price the buyer must pay. This price includes all fees and
additional costs. The buyer shall not bear any additional costs that the seller has not informed about before the purchase.
4] Conclusion of the agreement
The agreement is binding on both parties when the buyer has sent his order to the seller. However, the agreement is not
binding if there have been writing or typing errors in the offer from the seller in the ordering solution in the online store
or in the buyer’s order, and the other party realized or should have realized that there was such an error.
5] Payment
All our trips can be booked directly with Din Busstur AS. When ordering, the customer must ensure that all names are correct and
spelled as it appears in the passport. After ordering the trip, you will be sent an order confirmation. Delayed payment
is considered a breach of contract and gives the organizer the right to cancel the order. Check immediately that the invoice/participant certificate is issued on the correct date/trip and that the correct boarding point/time is stated. Payment can be made by credit card or
debit card via Stripe to the company’s account, by Vipps or via an invoice sent by e-mail.
6] Delivery
Delivery has taken place when the buyer, or his representative, has participated in the trip.
7] The risk for the trip
The risk for the trip lies with Din Busstur AS until the trip is completed, in accordance with what has been advertised, or
other written special agreements.
8] Right of withdrawal – Cancellation for registration trips
Cancellation must be in writing. The traveler can cancel the trip according to the following rules:
Multi-day trips:
1. In case of cancellation up to 105 days before the departure date, an administration fee of NOK 500,- per person will be charged.
2. In case of cancellation 105 – 61 days before the departure date, the organizer retains the deposit.
3. In case of cancellation 60 days to 36 days, 50% of the total price of the trip will be charged.
4. In case of cancellation from 35 days and up to the departure date, there is no refund.
When one or more in the same travel party cancel and the price of the trip is based on two or more people sharing
the same room, the organizer has the right to charge an additional fee for the remaining persons in accordance with applicable price lists.
In some cases, the cancellation rules may deviate from this as a result of guarantees and payment obligations to
subcontractors such as airlines, ferry & cruise lines etc. In that case, this is stated in the current trip’s
program on our website and/or in the printed program.
In some cases, the airline ticket or other travel tickets must be paid in full. If the cancellation is due to illness
and the customer has taken out cancellation insurance in his insurance, this will be refunded by the insurance company according to ordinary
rules.
Travel insurance:
We recommend all our travelers to have valid travel insurance and a European Health Insurance Card for travel in Europe. We
also recommend taking out cancellation insurance, if this is not included in the travel insurance itself.
The traveler is responsible for taking out the necessary insurance.
Day trips: Free cancellation up to 1 week before departure.
9] Defect in the item – the buyer’s rights and complaint deadline:
If a participant finds reason to complain about the trip or its implementation (accommodation, food, etc.), the
complaint must be made to the tour leader/driver on the spot who will immediately try to rectify the situation, or contact Din
Busstur AS’s office. Any complaint that is desired to be processed after returning home must be submitted in writing
to the organizer within two weeks after the end of the trip. If a disagreement arises between the organizer and the traveler about
understanding of this contract or the organizer’s travel conditions in general, and the dispute is not resolved amicably, the
traveler can bring the case before the Package Travel Complaints Board.
We reserve the right to make changes that may occur after the program has been printed and which will then be announced
through attachments/reprints, and about changes in the itinerary that may occur in unforeseen events. We take
reservations about changes in prices and conditions after catalog printing, as well as printing errors in the catalog and other printed
material.
10] The seller’s rights in case of the buyer’s default:
The traveler shall pay the agreed amount at the time specified in the organizer’s terms and conditions and which appears
on the payment document. The traveler is obliged to comply with the tour leader’s instructions and to show ordinary
consideration for fellow travelers. The traveler must not behave in such a way that it is a nuisance to fellow travelers.
If the traveler grossly disregards his obligations, he may be refused or excluded from the rest of the trip
without being able to demand a refund from the organizer. If the trip has started, the traveler may be required to bear
the costs himself upon the return journey. The traveler must be able to take care of himself and be able to handle
brought luggage. Special needs on the trip and en route must be stated upon registration. The traveler must himself
ensure the necessary papers for the trip such as passport, visa etc. The organizer has the right to reject a traveler if
the necessary papers are not brought. Furthermore, the traveler is obliged to pay for his own extra bills that are
incurred en route telephone minibar etc.
Misspelled name that has not been reported changed may incur a cost in the event of a name change, which will be charged
the customer. It is therefore important to check the information on the participant certificate immediately after issue. It is the
traveler’s own responsibility to present a valid passport!
11] The organizer’s right to cancel the trip.
The organizer can cancel a trip if:
1. An insufficient number of travelers register.
2. Circumstances occur that are beyond one’s control (force majeure) such as war, state of war, natural disasters,
epidemics, labor disputes and the like.
3. Conditions at the destination that make it unreasonable to demand that the agreement be implemented.
12] Personal information:
The processing manager for collected personal information is the seller. Unless the buyer agrees to something else,
the seller may, in accordance with the Personal Data Act, only collect and store the personal information that is necessary
for the seller to be able to fulfill the obligations under the agreement. The buyer’s personal information will only be
disclosed to others if it is necessary for the seller to implement the agreement with the buyer, or in statutory
cases.
13] Conflict resolution:
Complaints should be directed to the seller within a reasonable time, cf. points 9 and 10. The parties shall attempt to resolve any disputes amicably.
If this is not successful, the buyer can contact the Consumer Council for mediation. The Consumer Council is available on
telephone 23 400 500 or www.forbrukerradet.no.
